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Home > Service > Info regarding Covid-19

Your safety is our top priority

Safety and hygiene measures

Your safety is very important to us! We have taken comprehensive safety and hygiene measures to ensure that your holiday is as carefree as possible:

  • Our employees have been extensively trained in matters of safety and hygiene and wear mouth and nose protection. They are also tested for Covid-19 on a weekly basis.
  • In the large common areas in the hotel, you can enjoy plenty of space to comply with the distance regulations.
  • Even in our spacious wellness oasis, the safety distance of one metre can be maintained without any issues. We kindly ask you to observe the particular safety and hygiene measures of the sauna area.
  • Our common areas are equipped with air purification systems from Air Tech Swiss. These purifiers clean the air and free it from viruses and germs through natural ionisation.
  • Cleanliness is paramount to us: Our trained cleaning specialists ensure that thorough cleaning and disinfection is carried out on all surfaces.
  • You will find hygiene stations in all common areas.
  • The concept of personal responsibility is particularly important: We strongly encourage you to observe hygiene and distance rules in relation to other guests and staff and to wash and disinfect your hands regularly.

Our cancellation conditions 2021/2022

Due to the current situation, we have  improved our cancellation conditions for you.

 

During the winterseason 2021/2022 a cancellation up to 6 weeks before arrival is FREE.

If you have to cancel your holiday

  • up to 6 weeks before arrival: no cancellation fee
  • up to 1 month before arrival: 40% of the total price
  • up to 1 week before arrival: 70% of the total price
  • within the last 7 days before arrival and less: 90% of the total price
  • in case of early departure or late arrival: 100% of the total price

There are no cancellation fees in the event of an official closure, a lockdown, or the closure of the borders to or from your home country. If the hotel and/or town is quarantined, we also do not charge any cancellation fees.

Cancellation fees will only be charged if our hotel is open and accessible or if the guest is allowed to travel but decides against it and cancels anyway (e.g. for fear of possible infection). Even if there is a travel warning for the destination country, cancellation fees will be charged for individual trips (direct booking at the hotel or via an online platform).

Info regarding Covid-19
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