Your safety is very important to us! We have taken comprehensive safety and hygiene measures to ensure that your holiday is as carefree as possible:
Due to the current situation, we have improved our cancellation conditions for you.
During the winterseason 2021/2022 a cancellation up to 6 weeks before arrival is FREE.
If you have to cancel your holiday
There are no cancellation fees in the event of an official closure, a lockdown, or the closure of the borders to or from your home country. If the hotel and/or town is quarantined, we also do not charge any cancellation fees.
Cancellation fees will only be charged if our hotel is open and accessible or if the guest is allowed to travel but decides against it and cancels anyway (e.g. for fear of possible infection). Even if there is a travel warning for the destination country, cancellation fees will be charged for individual trips (direct booking at the hotel or via an online platform).