Your safety is very important to us! We have taken comprehensive safety and hygiene measures to ensure that your holiday is as carefree as possible:
As usual, we continue to comply with the cancellation conditions of the Austrian hotel regulations: Cancellation is free of charge up to three months before the start of the trip. For cancellations up to one month before the start of the trip, we charge 40% of the total booked amount, for cancellations up to one week before the start of the trip, 70% of the total booked amount, and for cancellations within the last seven days before the planned start of the trip, 90% of the total booked amount. In the event of early departure or late arrival, we will charge the full (100%) of the total booked amount.
There are no cancellation fees in the event of an official closure, a lockdown, or the closure of the borders to or from your home country. If the hotel and/or town is quarantined, we also do not charge any cancellation fees.
Cancellation fees will only be charged if our hotel is open and accessible or if the guest is allowed to travel but decides against it and cancels anyway (e.g. for fear of possible infection). Even if there is a travel warning for the destination country, cancellation fees will be charged for individual trips (direct booking at the hotel or via an online platform).
As they say, anticipation is half the fun – and this is of course also true when travelling. But especially in times like these, something can get in the way of your dream holiday at short notice. To avoid unnecessary additional costs and hassle, we recommend taking out the Europäische Reiseversicherung (European travel insurance), which offers comprehensive cancellation coverage and many other advantages.
